Terms of Service

By accessing or using Rappel (the “Service”), you (“Customer”, “you”, or “your”) agree to be bound by these Terms of Service (“Terms”) and our Privacy Policy, which is incorporated by reference. If you do not agree, do not use the Service.

These Terms apply to rappelhq.com and all of its subdomains (including app.rappelhq.com and any other subdomain), our APIs, and related services.

If you use Rappel on behalf of a business, you represent that you are authorized to bind that business to these Terms, and “you” refers to both you and that business.

Rappel is a business-to-business product. To use it, you must:

• Use the Service for business purposes only — Rappel is not offered to consumers.
• Be at least 18 years of age.
• Be an authorized representative of the business whose data you connect.
• Not be barred from using the Service under applicable law.

When you register, you agree to:

• Provide accurate, current, and complete information, and keep it updated.
• Keep your credentials confidential and not share your account.
• Notify us immediately at support@rappelhq.com of any unauthorized access or security incident affecting your account.
• Accept responsibility for all activity that occurs under your account.

If any information you provide is untrue, inaccurate, not current, or incomplete, we may suspend or terminate your account and refuse any current or future use of the Service.

• New accounts receive a free trial of 14–30 days, depending on the plan; the exact length is shown at signup.
• No credit card is required to start a trial. You will only be charged if you choose to subscribe.
• During the trial you get access to the plan's features so you can evaluate the Service with your real data.
• At the end of the trial, your account converts to a paid subscription only if you subscribe; otherwise access to paid features ends and your data is handled per our retention policy.
• These Terms apply in full during the trial period.
• We may modify or withdraw free trial offers at any time; changes do not affect trials already in progress.

Paid subscriptions are processed by one of our payment partners — Paddle, Razorpay, Dodo Payments, or Stripe — whichever is applicable to your region and shown at checkout. Where the partner acts as Merchant of Record, it handles payment collection, applicable taxes, and payment data. In all cases payment details are collected and stored by the payment partner — we never store your full card details. Pricing is shown on our Pricing page.

• Currency — all subscription fees are currently billed in US Dollars (USD).
• Billing — plans are billed in advance, monthly or annually. Fees are exclusive of taxes unless the checkout states otherwise; applicable VAT/GST/sales tax is collected by the payment partner.
• Automatic renewal — at the end of each billing period, your subscription automatically renews for another period of the same duration and you are billed in advance, unless you cancel before the current period ends.
• Cancellation — you may cancel at any time from your account settings. Cancellation takes effect at the end of the current billing period; you keep access until then.
• Refunds — refunds are governed by our Refund Policy. Statutory refund rights, where applicable, are unaffected.
• Failed payments — if a renewal payment fails, we will retry and notify you. Continued non-payment may result in downgrade or suspension of paid features.
• Price changes— we will give at least 30 days’ notice before a price change affects your existing subscription.

You are responsible for the data you connect and agree not to:

• Violate any applicable laws, regulations, or third-party rights, including the terms of the platforms you connect.
• Use the Service for money laundering, tax evasion, or other fraudulent or unlawful activity.
• Transmit malware or attempt to gain unauthorized access to our systems or other users' accounts.
• Probe, scan, overload, or disrupt the Service, or circumvent, disable, or interfere with rate limits or security-related features.
• Systematically scrape, harvest, or extract data or content from the Service, or access it using bots, spiders, scrapers, or other automated tools, except through interfaces we expressly provide.
• Create accounts by automated means or under false pretenses, impersonate any person or business, or sell, share, or transfer your account.
• Reverse-engineer, decompile, disassemble, or copy the Service or its software, or resell or sublicense access without our written permission.
• Use the Service or its content to build, train, or improve a competing product or service.
• Remove or alter copyright, trademark, or other proprietary notices, or frame or mirror any part of the Service without our written permission.
• Harass, abuse, intimidate, or threaten anyone providing any part of the Service or support to you.
• Connect accounts or data that you are not authorized to access.

You are responsible for reviewing the accounting output Rappel generates. The Service automates data syncing and reconciliation; it does not provide accounting, tax, or legal advice.

The Service connects to third-party platforms only after you explicitly authorize each connection. Supported platforms currently include:

• Sales channels, marketplaces & POS — Shopify (including Shopify POS), Amazon, Walmart, WooCommerce, BigCommerce, Square (including Square POS), and Squarespace.
• Payment processors & BNPL — Stripe (including Stripe Connect and Stripe Terminal/POS), PayPal, Klarna, Adyen, and Afterpay/Clearpay.
• Accounting & ERP — QuickBooks Online, Xero, Zoho Books, and Sage Business Cloud.
• Advertising — Meta Ads, Google Ads, and TikTok Ads.

By connecting an integration, you grant us permission to access and process your data on that platform — including writing data back (such as posting journal entries to your accounting software) where you have granted those permissions and enabled those features — as needed to provide the Service, and you confirm you are entitled to grant that access.

We expect to add more integrations over time — the latest list of supported platforms is always available on our Integrations page.

• Third-party platforms are governed by their own terms and privacy policies; we are not responsible for their availability, accuracy, data practices, or any changes they make to their APIs.
• If a platform changes or revokes API access, we will make reasonable efforts to maintain functionality but cannot guarantee uninterrupted operation of the affected integration.
• Integration access depends on credentials (OAuth tokens, API keys, access tokens) issued by the third-party platform. If a credential expires, is revoked, or is invalidated by the platform, syncing for that integration stops until you reconnect or re-authorize it. We are not responsible for any loss, missed or delayed data, or inaccurate output caused by expired, revoked, or invalid credentials, or by downtime, outages, or API failures of any third-party platform.
• You may disconnect any integration at any time, which revokes our access to it.

You own your business data. All data you bring into Rappel — orders, customers, transactions, journal entries, and accounting records — remains yours. We process it on your behalf and on your instructions solely to provide the Service, as described in our Privacy Policy.

• We do not sell your data or share it with third parties except the sub-processors needed to run the Service.
• You can export your data (CSV / JSON) and request deletion of your account and data at any time by emailing support@rappelhq.com.
• We may use anonymised, aggregated usage data to improve the Service, provided it can never identify you, your business, or your customers.

By you — cancel your subscription at any time (Section 5) and/or request account deletion by email. Cancellation is effective at the end of the current billing period.

By us — we may suspend, terminate, or otherwise deny access to all or part of the Service (including access to your data within it) if:

• You materially breach these Terms, or access or use the Service beyond the scope of the rights granted or for an unauthorized purpose.
• You are, have been, or are reasonably suspected to be involved in fraudulent, misleading, or unlawful activity relating to the Service.
• You fail to pay fees when due (paid features may be suspended until payment is made).
• We receive a governmental or judicial order that expressly or by reasonable implication requires us to do so.
• Your business becomes insolvent, goes into liquidation, has a receiver or administrator appointed, or is subject to any similar insolvency event in any jurisdiction.
• Your account presents a security risk to the Service or other users.

Where practical we will give notice and an opportunity to remedy; we may act immediately when required to protect the Service, other users, or to comply with law.

Service management. We reserve the right, but not the obligation, to monitor use of the Service for violations of these Terms, to take appropriate legal action against anyone who violates the law or these Terms (including reporting to law enforcement), and to limit, throttle, or disable anything that is excessive in size or places an undue burden on our systems — and otherwise to manage the Service in a manner that protects our rights and ensures its proper functioning.

Accrued rights. Termination does not affect rights and obligations accrued up to the date of termination — you remain liable for charges incurred before termination, and any amounts that become due after it.

After termination. Your right to use the Service ends and you must stop accessing it. You may export your data before requesting deletion; after termination your data is retained and deleted in accordance with the retention rules in our Privacy Policy. Sections that by nature survive termination (payment obligations, data ownership, IP, disclaimers, limitation of liability, indemnification, governing law) survive.

Rappel owns the platform — all software, designs, trademarks, documentation, and other intellectual property in the Service. These Terms grant you a limited, non-exclusive, non-transferable right to use the Service for your business during your subscription; they do not transfer any ownership to you.

You own your data (Section 8) and grant us only the limited licence needed to process it to provide the Service. Feedback you choose to send us may be used to improve the product without obligation.

We respect the intellectual property rights of others. If you believe any material on the Service or our website infringes a copyright you own or control, notify us at legal@rappelhq.com with details and we will review and respond promptly. Note that you may be liable for damages if you knowingly make material misrepresentations in such a notice.

The Service is provided “as is” and “as available” without warranties of any kind, express or implied — including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or that synced data will be complete or accurate in every case; you are responsible for reviewing your accounting records.

Availability. We aim to keep the Service available at all times, but it may be temporarily unavailable due to maintenance, updates, infrastructure failures, or outages of the third-party services we depend on. To the maximum extent permitted by law, we are not responsible for any loss arising from: (a) downtime or unavailability of the Service or our website; (b) downtime, outages, or API failures of any third-party platform you connect; or (c) sync interruptions, delays, or data gaps caused by expired, revoked, or invalid integration credentials (OAuth tokens, API keys, access tokens).

Nothing in this section excludes warranties or liability that cannot be excluded under applicable law.

(a) Exclusion of damages. To the maximum extent permitted by law, in no event will Rappel, its operator, or its agents be liable under or in connection with these Terms or their subject matter (including any use of or reliance on the Service or the website), under any legal or equitable theory — including breach of contract, tort (including negligence), strict liability, or otherwise — for any: (i) loss of business, revenue, or profit; (ii) impairment, inability to use, or loss, interruption, or delay of the Service; (iii) loss, damage, corruption, or recovery of data; (iv) breach of data or system security; or (v) consequential, incidental, indirect, special, aggravated, punitive, or exemplary damages — regardless of whether we were advised of the possibility of such losses or damages or they were otherwise foreseeable, and notwithstanding the failure of any agreed or other remedy of its essential purpose.

(b) Cap on monetary liability. In no event will our aggregate liability under or in connection with these Terms or their subject matter, under any legal or equitable theory, exceed the fees actually received by us from you in the three (3) months immediately preceding the event giving rise to the claim. The foregoing limitation applies notwithstanding the failure of any agreed or other remedy of its essential purpose.

(c) Sole remedy. If you are not satisfied with the Service, your sole and exclusive remedy is to cancel your subscription and stop using the Service in accordance with Section 9.

(d) Local law. Certain US state laws and international laws do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If these laws apply to you, some or all of the above disclaimers or limitations may not apply to you, and you may have additional rights.

Nothing in these Terms excludes liability for fraud, wilful misconduct, or any liability that cannot be excluded under applicable law.

You agree to indemnify and hold harmless the operator of Rappel from and against claims, damages, liabilities, and reasonable expenses (including legal fees) arising from: (a) your breach of these Terms; (b) your violation of applicable law or third-party rights; (c) data or accounts you connect without authorization; or (d) your use of the Service in violation of Section 6.

These Terms are governed by and construed in accordance with the laws of India.

Step 1 — Informal resolution. Before initiating formal proceedings, you agree to first contact us at legal@rappelhq.com and attempt in good faith to resolve the dispute informally within 30 days.

Step 2 — Arbitration. Any dispute not resolved informally shall be referred to and finally resolved by binding arbitration under the (Indian) Arbitration and Conciliation Act, 1996, by a sole arbitrator appointed by mutual agreement. The seat and venue of arbitration shall be New Delhi, India, and the language of arbitration shall be English. The arbitrator's award shall be final and binding on both parties.

Courts. Subject to the arbitration agreement above and to any mandatory laws that apply in your jurisdiction, the courts of New Delhi, India shall have exclusive jurisdiction, including for interim relief and enforcement of arbitral awards. If any provision of these Terms is found unenforceable, the remaining provisions continue in full force.

We may modify these Terms from time to time. When we do, we will post the updated Terms on this page and revise the “Last updated” date shown at the top. For material changes, we will additionally display a notice on our website or in the app before they take effect. Continued use of the Service after the effective date constitutes acceptance, so please check this page periodically. If you do not agree to updated Terms, stop using the Service and cancel your subscription before they take effect.

For questions about these Terms: